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Launch of ARM DS 2023.0 hangs at "Checking existing product setup..." in Product Setup dialog

I have a new installation of ARM Development Studio 2023.0. I haven't gotten to the point of requesting a 30-day evaluation license. Immediately when launching the program, the product hangs with the following dialog:

Any help would be greatly appreciated!!

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0 Ronan Synnott over 1 year ago in reply to KenC

Hi again Ken,

Thanks for this information - yes, LM_LICENSE_FILE is searched for a license (as is ARMLMD_LICENSE_FILE).

I suspect the lack of an Arm DS license therein caused this issue.

I'll update the development team.

Hope you can now proceed with the tools.

Regards, Ronan
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0 Ronan Synnott over 1 year ago in reply to KenC

Hi again Ken,

Thanks for this information - yes, LM_LICENSE_FILE is searched for a license (as is ARMLMD_LICENSE_FILE).

I suspect the lack of an Arm DS license therein caused this issue.

I'll update the development team.

Hope you can now proceed with the tools.

Regards, Ronan
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