Hello everyone, welcome to the first blog I am writing as the Community Manager for the Arm community. You may have seen me around the platform on occasion, or Annie Cracknell who makes up the other half of the community team. Coming up to six months in the role, I am writing this blog to let you know about some changes that are happening to this community.
We carried out a survey in August with some of the most active members in the community. The survey finished with 17 responses, and had two main questions:
If we look at the results to the first question, we can see that we have a favorable result when it comes finding content:
This does not mean that we have perfect search. We are aware there is a text entry bug in search right now, and we are looking to fix this in an upcoming platform upgrade. You can also learn more about our long-term efforts to improve the search experience across our platforms in this blog: Documentation hub – New search experience.
Moving on, we next asked how easy is it to understand where questions should be posted? This produced a more mixed response:
What we are taking from this, is that the way we can organize our forums and blogs can be better. We heard the same thing from a group of colleagues that we surveyed, so this is something that has been front of mind for us.
Coming up soon, is a new global navigation menu that is consistent across Arm websites and platforms. The purpose is to unify the user experience for those moving between Arm Community, Arm Developer and, Arm.com. There is a blog explaining the changes in more detail closer to the deployment of this new navigation menu in community. You can see it action right now by going to our Developer platform.
There is a tab for Community in this new navigation menu. Our aim is to simplify the options so it easier to find the forum, blog, or group that you are looking for. Once this does go live, we will follow up with another survey to see how you are finding the changes. This will help us to understand how we can continue to improve the experience for you in this community. If you would like to be part of that survey, please let us know in the comment section below.
We are also aware that the key purpose of our forums is to get a correct response to your questions. The Community team is working on how we can increase the response and resolution rates to all your questions. In the meantime, I want to thank all the people in this community who volunteer their time and expertise to provide solutions to their peers. This does not go unnoticed and we are working on ways to reward and support those of you who give your time to us.
Finally, we have cleaned up the Community Help forum, moving product-related questions to the right place where we can. What I would ask from anyone reading this blog, is use Community Help to provide any feedback for us on how we are doing and how we can improve. Your suggestions are seen and acknowledged.
Thanks for taking the time to read this post, and if you have any comments or questions then please use the following comments section.
It's what i see in my first inspection round : The community help...
You should move forum for helping question in the forum as "Help to use community website" and let's the FAQ good answers in the top header.
Lets' me explains why the probleme still persist.
The subjet his not clear : "Community Help" Are you need help of the community ?Or are you asking help about the use of the community.
Due of this confusion you will always get the same probleme...You can rename the top header as FAQ or Use help...