During November and December last year, we ran a survey to find out how our members were finding their community experiences.
The survey contained the following questions:
The questions focused on how satisfied people are when using our community, and understanding what we can do to improve the experience. We also wanted to understand where people were going to learn about Arm. Finally, as always, we ask for any new ideas that we could look at that you would like to see from us.
Here are the results from the survey. We had 81 responses from people in 22 countries.
For this question, we had 59/81 responses and the average score was 3.9 out of 5. Particularly pleased to see was that 74% of respondents rated us as either 4 or 5 out of 5.
Of the 59 people who responded to question 1, 12 people provided a response here. Many responses commented that the quality of information is high. The score is good to see, as our aim with all content on this site is to make it useful, discoverable, and consistent.
Here we had 49/81 responses, and the average score was 4 out of 5. 75% of respondents rated us as 4 or higher on how likely they are to recommend this site to someone else.
This question was designed to learn more about where people go to learn about working on Arm. We had 57/81 responses and the options polled as follows:
The responses aligned with my expectations for this question. We partner closely with our Arm Developer site to ensure a smooth journey for anyone navigating between the sites. We also know that there is much knowledge in external technical forums. Much content in these forums links back to source content either here or on Developer. Wherever people come from, Arm works hard to ensure the technical content we produce is of the highest possible quality and accessibility so everyone can benefit.
The ‘Other’ responses noted some other external locations and also people they learn from. With our educational and developer-focused ecosystems, this information is always helpful to us when understanding how people learn.
We received 12 responses to this question. Some reflected on keeping information up-to-date, and others on the types of information we provide in our blogs and wikis. All this information is fed back to our content and developer teams to ensure we are creating content that is relevant and helpful.
I also noted some annoyance around the use of a pop-up window to deliver the survey. This feedback will be included when planning our next survey.
We include this question in each annual survey as a way for members to suggest new activities that we are not delivering today. We received 26/81 responses, and the selections polled as follows:
The results from this question are particularly useful as Arm rolls out its Developer Program. It is clear respondents are interested in deeper access to Arm knowledge and people. This information will be fed back to our developer program to aid the range of services being offered. There are exciting activities happening already in the Arm Developer Program, and I would encourage you to check it out when you have a chance.
Ultimately the survey results confirm that we are making positive progress in creating a community that is beneficial to our visitors. In the last 2 years, we have reorganized our structure of forums and blogs to make it easier to find what you are looking for. We are now in the process of improving the experience when you do find what you are searching for. An example is whenever you open a new question you see tips on asking helpful questions that help people to answer.
Our aim over the next year is to improve the user experience, and make information easier to consume and interact with. All the feedback you provide helps us in this aim. We are planning to improve the look and feel of the platform in the coming months. We will keep everyone informed as we develop those plans.
Please note, that even though the survey is closed, you can still continue to provide feedback to us. You can leave a comment underneath this post that will be read and responded to by a member of the Community team. At any point, you can also open a thread in our Community Help space where that we will also respond to.
Thank you being a part of this community and being a part of our ecosystem.
Arm Community Manager