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Launch of ARM DS 2023.0 hangs at "Checking existing product setup..." in Product Setup dialog

I have a new installation of ARM Development Studio 2023.0. I haven't gotten to the point of requesting a 30-day evaluation license. Immediately when launching the program, the product hangs with the following dialog:

Any help would be greatly appreciated!!

Parents
  • I did. DS says that it is the wrong host. I don't recognize the HostIds as any of the MAC addresses in my system. The HostId is 10BF48799469 and the MAC address I used was 5C-62-8B-68-83-FC. The license manager states "The product license does not match the hostID of this system." and there is a yellow exclamation warning symbol. I tried to rehost, and just got a message saying that someone from ARM would contact me.

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  • I did. DS says that it is the wrong host. I don't recognize the HostIds as any of the MAC addresses in my system. The HostId is 10BF48799469 and the MAC address I used was 5C-62-8B-68-83-FC. The license manager states "The product license does not match the hostID of this system." and there is a yellow exclamation warning symbol. I tried to rehost, and just got a message saying that someone from ARM would contact me.

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