Please note: We are aware of an issue affecting replies on the Arm Community forums, which may not be loading as expected.

We apologize for any inconvenience and appreciate your patience while we investigate and work to resolve the issue.

Thank you for your understanding.

  • State Suggested Answer
  • Locked Locked
  • Replies 26 replies
  • Answers 4 answers
  • Subscribers 119 subscribers
  • Views 15894 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Launch of ARM DS 2023.0 hangs at "Checking existing product setup..." in Product Setup dialog

KenC

I have a new installation of ARM Development Studio 2023.0. I haven't gotten to the point of requesting a 30-day evaluation license. Immediately when launching the program, the product hangs with the following dialog:

Any help would be greatly appreciated!!

Parents
  • 0 in reply to Ronan Synnott

    I did. DS says that it is the wrong host. I don't recognize the HostIds as any of the MAC addresses in my system. The HostId is 10BF48799469 and the MAC address I used was 5C-62-8B-68-83-FC. The license manager states "The product license does not match the hostID of this system." and there is a yellow exclamation warning symbol. I tried to rehost, and just got a message saying that someone from ARM would contact me.

Reply
  • 0 in reply to Ronan Synnott

    I did. DS says that it is the wrong host. I don't recognize the HostIds as any of the MAC addresses in my system. The HostId is 10BF48799469 and the MAC address I used was 5C-62-8B-68-83-FC. The license manager states "The product license does not match the hostID of this system." and there is a yellow exclamation warning symbol. I tried to rehost, and just got a message saying that someone from ARM would contact me.

Children