Cant see Dstream box in browse Debug Hardware Config IP

Hi Chris,

In my earlier response I was thinking of the general use case of debugging, not specifically the ConfigureIP utility.

I was able to partially test this locally (I don't have a separate subnet). The MAC address is of the form xx:xx:xx:xx:xx:xx. There should be a sticker on the unit with this number (there is on newer units, but perhaps not on older ones?). When I enter this I am able to 'Identify' my DSTREAM. From there, set the IP address/hostname/etc in the lower right panel.

A potential workaround if either you do not know the MAC, or if this doesn't work over subnets, would be to connect to the unit via USB (or from the same subnet). and configure that way.

Hope that helps?

Ronan

Hi Chris,

In my earlier response I was thinking of the general use case of debugging, not specifically the ConfigureIP utility.

I was able to partially test this locally (I don't have a separate subnet). The MAC address is of the form xx:xx:xx:xx:xx:xx. There should be a sticker on the unit with this number (there is on newer units, but perhaps not on older ones?). When I enter this I am able to 'Identify' my DSTREAM. From there, set the IP address/hostname/etc in the lower right panel.

A potential workaround if either you do not know the MAC, or if this doesn't work over subnets, would be to connect to the unit via USB (or from the same subnet). and configure that way.

Hope that helps?

Ronan

Hi Ronan,

Yes it does have a MAC address sticker and we have tried connecting via that as well.  I have the windows version of the DS5 v5.29.3 installed and have been able to connect to the box with USB to try to configure static IP and get the device to communicate with the remote Linux environment.

I have never been able to identify the device via ethernet on the local subnet(my laptop/windows) or from the remote linux environment.  Only via USB.  However the software does see the dstream via the firmware updater which is odd to me.

The reason we want to use the linux environment again is to be able to mimic exactly the environment of the firmware development group.  I'm sure its possible for us to replicate everything locally for use in Windows, but seems like it would be fairly difficult task for beginners.  I was hoping that we were just missing some trick or format issue or perhaps needed to just setup the debug configuration.  

Looks to me like the software is not even allowing an attempt to locate via MAC because there is no host name?

Hi again, I did some internal investigation on this, and long story short, this is a 'chicken-and-egg' issue with the configure IP tool, and so connecting via USB is the best workaround. I note on newer versions of the documentation that the comment that you can use MAC address to locate device on other subnet has been removed.

Note this is only for the Configure IP feature - as you have found, the Firmware updater (and connecting to the unit as a debugger) can connect via an IP address (rather than MAC address). and so once the unit is set up, end users should not have any issues.

Hi Ronan,

Thanks for following up on this.  So are you saying that I should use a USB connection to setup the box to a static IP and then we should be able to connect to it using a debug configuration, but not from the Configure IP window?  Meaning we cannot use the identify function to verify connection across subnets?  If so, this aligns with what we have been seeing so far.  

Can you recommend the simplest way to confirm connection capability between our "other-subnet linux environment" and the dstream?  As I mentioned before I started attempting to setup a new debug connection, but there appear to be a lot of variables and I've been told by our firmware that it is non-trivial to setup.

If not then I will continue working on getting a hardware debug target setup locally with Windows/USB and then once I have something working I'll attempt to replicate on the linux box via ethernet.

Thanks,

Chris

I just tried a "connect to target" from the linux environment to the dstream plugged into the ethernet port and got an "unable to connect" response.  However pinging the dstream from the linux box appears to work fine.  This still feels like an IT issue to me.  I will contact them to confirm that this method is not being blocked by firewall rules.  In the past we were looking at the Configure IP browse/identify functions.

Hi Ronan,

No worries and thanks again for your help with this.

Here's some of the contents from my os-release file:

NAME="Red Hat Enterprise Linux Server"
VERSION="7.9 (Maipo)"
ID="rhel"
ID_LIKE="fedora"
VARIANT="Server"
VARIANT_ID="server"
VERSION_ID="7.9"
PRETTY_NAME="Red Hat Enterprise Linux Server 7.9 (Maipo)"

I am able to connect via the debug firmware installer from linux and read the firmware version from the box.  I was unable to check in with IT yesterday to do some more port sniffing but this list should make it easier.  I'll pass it along and see what they say.

Thanks,
Chris