Cyclone-V Development kit can't connect to the DS-5 client

Hi

I got a new 3-years license for ARM DS-5 software, I am using the "Cyclone V Development kit", but it seems can't run any project as the DS-5 fails to connect to the board, please check the snapshot below. I am wondering if this error was caused by the license, or should I activate a feature in the software, or it is related to the setting of the board, or something else? thanks for any advice in advance.

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