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Cyclone-V Development kit can't connect to the DS-5 client

I got a new 3-years license for ARM DS-5 software, I am using the "Cyclone V Development kit", but it seems can't run any project as the DS-5 fails to connect to the board, please check the snapshot below. I am wondering if this error was caused by the license, or should I activate a feature in the software, or it is related to the setting of the board, or something else? thanks for any advice in advance.

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+1 Ronan Synnott over 3 years ago

Hello, this is a licensing error. You mention that you have a new license - have you added this to the tool (via Help > License Manager)?

If so, can you share the license file used? To share privately, please open an Arm support case from the menu above.
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0 Mohammed_Lami over 3 years ago in reply to Ronan Synnott

Hi, thanks for your answer

The problem has been solved after opening a support case, I figured out that the license that I bought is applicable only for the newest versions of the Intel development studio software, thanks for your support.

Regards
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