Is there a way to prevent system crash caused by the GPU Mali 400?

Hi Georg,

Maybe I can disable GPU features to make the software not use them and thus prevent crashing the device?

Not really possible - it's a somewhat all-or-nothing affair.

The hardware itself does not seem to be defective, if something is defective it is deep inside the firmware.

And that's why I am here...

The device manufacturer also controls most of the firmware to be honest - we have many other Mali-400 devices shipping which run Subway Surfer just fine. It is possibly an issue with the Mali drivers, but given that other devices seem to work fine, I would more strongly suspect some other part of the software or hardware integration is at fault.

So I generally agree with Daith on this one, unless you can give us a more specific fault report, the people most likely to be able to help you is the device manufacturer.

HTH,

Pete

Hi Georg,

Maybe I can disable GPU features to make the software not use them and thus prevent crashing the device?

Not really possible - it's a somewhat all-or-nothing affair.

The hardware itself does not seem to be defective, if something is defective it is deep inside the firmware.

And that's why I am here...

The device manufacturer also controls most of the firmware to be honest - we have many other Mali-400 devices shipping which run Subway Surfer just fine. It is possibly an issue with the Mali drivers, but given that other devices seem to work fine, I would more strongly suspect some other part of the software or hardware integration is at fault.

So I generally agree with Daith on this one, unless you can give us a more specific fault report, the people most likely to be able to help you is the device manufacturer.

HTH,

Pete

Hi Peter!

Thanks for your reply.

Subway Surfer does run fine in fact, it just crashes the device from time to time. How long this time is, is entirely different and random.

The crash in AnTuTu is reproducable, though. It always crashes the device at exactly the same point in the 3D benchmark: System halts, then reboots after a few seconds.

Would there be a way to update the drivers somehow?

Georg

Hi georgmetzer,

For Android devices it is normal that driver updates are bundled into the ROM updates pushed over the air to devices. This would come from the OEM, who would usually receive Mali driver updates from the silicon vendor for that particular SoC. If your drivers are out of date then I'd recommend approaching the OEM/vendor and asking for a release schedule for up-to-date drivers. We're generally not in a position to provide direct driver releases for given devices, except those which we explicitly support and maintain an integration for, such as the Chromebook.

Thanks,

Chris

Ok, I understand.

There will surely be no update from the vendor in the future.

Bad luck for me, as it seems...

Thanks for your help!

Georg