Hi!
I am not sure if I am right here, but maybe somebody can help me?
I have an Intenso Tab 814 for my daughter to play.
It crashes on Subway Surfer (it reboots) after some time.
I thought this might be a temperature problem, but now I detected this:
When using AnTuTu Benchmark and the OpenGL-Test is run, it always crashes after some seconds.
The device stops and reboots.
Since this is reproducable with the graphics test, I am sure the problem is connected to the GPU.
Maybe I can disable GPU features to make the software not use them and thus prevent crashing the device?
Many thanks in advance!
Georg
The place to go to with something that doesn't work is the person who sold it to you. Sometimes with problems in an article like that it is a good idea to do a Google search and see if other people have had similar problems and there is some simple fix, but it sounds to me like that has some hardware problem. Unfortunately a small percentage of all appliances have some problem when sold despite all the testing put into them, and retailers will expect a few of their goods to be returned as not working and have to repair or replace them or return your money if they can't do that.
Thanks, daith for your answer, but it is not really helpful.
You are right, of course, but the obvious things I have already tried.
The hardware itself does not seem to be defective, if something is defective it is deep inside the firmware.
And that's why I am here...
Hi Georg,
Not really possible - it's a somewhat all-or-nothing affair.
The hardware itself does not seem to be defective, if something is defective it is deep inside the firmware. And that's why I am here...
The device manufacturer also controls most of the firmware to be honest - we have many other Mali-400 devices shipping which run Subway Surfer just fine. It is possibly an issue with the Mali drivers, but given that other devices seem to work fine, I would more strongly suspect some other part of the software or hardware integration is at fault.
So I generally agree with Daith on this one, unless you can give us a more specific fault report, the people most likely to be able to help you is the device manufacturer.
HTH,
Pete
Hi Peter!
Thanks for your reply.
Subway Surfer does run fine in fact, it just crashes the device from time to time. How long this time is, is entirely different and random.
The crash in AnTuTu is reproducable, though. It always crashes the device at exactly the same point in the 3D benchmark: System halts, then reboots after a few seconds.
Would there be a way to update the drivers somehow?
Hi georgmetzer,
For Android devices it is normal that driver updates are bundled into the ROM updates pushed over the air to devices. This would come from the OEM, who would usually receive Mali driver updates from the silicon vendor for that particular SoC. If your drivers are out of date then I'd recommend approaching the OEM/vendor and asking for a release schedule for up-to-date drivers. We're generally not in a position to provide direct driver releases for given devices, except those which we explicitly support and maintain an integration for, such as the Chromebook.
Thanks,
Chris
Ok, I understand.
There will surely be no update from the vendor in the future.
Bad luck for me, as it seems...
Thanks for your help!