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Issues with Mobile Studio license

JPJ

Hi,

I'm struggling to get Streamline to perform any capture due to a license error (image attached).

I've tried connecting 2 different devices (a S10e and a J3 Duos) but I still get an error saying: "This capture is not supported as it uses features not available with the current license. (error=PA/0EE2)".

I have installed the VC2010 package and have followed the instructions for the free license (not defining any env variable). I've tried several combinations of counters, to the point of choosing only one counter either from the Mali Shader Core group or from Perf.

Can you give me a hand with this?

My streamline's version is: 

Arm Streamline Performance Analyzer
Version 7.1.0, Build 20191002_155626

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  • +1

    Hi JPJ, 

    Sorry you've had issues - it's a bug our side with the date in the integrated license expiring.

    There will be a general fix out in Mobile Studio 2020.0, which should be shipped this week. In the meantime if you drop a mail to mobilestudio <at> arm <dot> com we can sort you out with a license to cover the interim period. 

    Kind regards, 
    Pete

Reply
  • +1

    Hi JPJ, 

    Sorry you've had issues - it's a bug our side with the date in the integrated license expiring.

    There will be a general fix out in Mobile Studio 2020.0, which should be shipped this week. In the meantime if you drop a mail to mobilestudio <at> arm <dot> com we can sort you out with a license to cover the interim period. 

    Kind regards, 
    Pete

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