I can't get a evaluation license.

Hi

My name is Stephen and I work at Arm.  Sorry that you are having trouble getting an Evaluation License.

I've just done a quick test, and the evaluation licensing system seems to be working for me.

To help us to investigate:
Have you been able to login into the evaluation licensing system, and retrieve a license?
If so, the Help > Arm License Manager should show, e.g.:

Do you have any other (old?) licenses present?

If you could send some screen-shots of the failing scenario, that might help us to investigate.

Thanks

Stephen

Hi

My name is Stephen and I work at Arm.  Sorry that you are having trouble getting an Evaluation License.

I've just done a quick test, and the evaluation licensing system seems to be working for me.

To help us to investigate:
Have you been able to login into the evaluation licensing system, and retrieve a license?
If so, the Help > Arm License Manager should show, e.g.:

Do you have any other (old?) licenses present?

If you could send some screen-shots of the failing scenario, that might help us to investigate.

Thanks

Stephen

Hello Stephen. Thank you for your reply.

I've attached a screenshot. It's in Japanese, but is that okay?

If you can tell me how to change the display to English, I'll take a new screenshot.

I don't have the old license.

Thank you.

Taniguchi

Taniguchi-san,

The warning message shown states that the HostID within the license file does not match your machine.

I suspect this is an older license that you generated some time ago. The system will only allow one evaluation license to be generated on an account. If you can share the license file I can confirm.

Do you have this file on your machine?

Regards

Ronan

Hello Ronan.

Thank you for your reply.

I found the file you mentioned.

How can I share the file?

I would like to avoid posting the contents of the file on this forum as it may be problematic.

Thank you in advance.

Taniguchi

I will send a private message.