When trying to obtain the evaluation license in the ARM DS IDE, it says to log into my account, but says the username and password I am entering in are wrong even though I know they are right. What do I do to fix this issue?

When trying to obtain the evaluation license in the ARM DS IDE, it says to log into my account, but says the username and password I am entering in are wrong even though I know they are right. What do I do to fix this issue?