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License isn't resolved for education kits

Omar Eldash

Hello,

I have acquired a license for Arm Development Studio and generated it based on my host ID

I reviewed the host ID multiple times and yet the licensing tool always have two warning signs 

One on the license file that it didn't resolve the host ID, and the other is "The active product is not available with the current license configuration."

The active product is DS evaluation and I don't seem to find a way to change it.

This is the version and the build I have been using

Version: 2021.1
Build: 202110914

  • +1

    Hello, have you generated a license (from developer.arm.com/.../generate) Go to Help > Arm License Manager > Click the 'Add' button, and Add Product License, and point to where that license is saved. Then click the 'Change' button to set to a non-evaluation version.

    If these steps are not available to you, I recommend raising an official support case from the menu above, quoting the serial number of the license generated, and Arm can investigate.