Unable to execute API call /api/v1/connect

I am using an older version of the intel SoCEDS, specifically 17.0. With the SoCEDS, a version of eclipse and the ARM DS-5 compiler is installed. When I attempt to redeem the license, I recently purchased, I receive the error "Unable to execute API call /api/v1/connect". From reading previous posts I get the idea that the issue is on ARMs side. I am unsure exactly what the issue is but if anyone has any suggestions, please let me know.