Unable to login to create a 30 day evaluation license for ARM DS

i have the same problem , are you deal with it?

i have the same problem , are you deal with it?

Hi lutian,

I have tested the Arm license system again, and it still appears to be working correctly.  I was able to log in and obtain a 30 day evaluation license.

Are you seeing exactly the same problem, that is, not being able to login?

If the problem persists, please request an evaluation licence via Support > Open a support case, using the menu above.

Stephen

I have the same problem. Cannot acquire a license, because my credentials are not accepted. Login to your website works from a browser window on the same server. I have created a support ticket, but something is wrong with your system I suppose.

Hi Miika (and others)

Sorry, yes it appears that there is a problem with the Arm server, which we are investigating.

In the meantime, please open a Support case to request an evaluation license for Arm DS.

Stephen

Any progress here? I have created a support ticket over a week ago and got the response "we are working on it" two days after. No response after that although I sent a reminder in the beginning of this week. We would desperately need the evaluation license in our company to determine if this is the right tool for our purposes.

Hi Stephen, The problem is not yet solved. Is any update in the issue.

Hi all

Apologies for the delay, but the problem with the Arm server is not yet resolved.

We are working on this as a priority and hope to have this fixed within the next few days.

In the meantime, if you have not yet done so, please open a Support case to request an evaluation license for Arm DS.

Stephen

What is the typical response time from support for something like this (receiving an evaluation license)? I opened up a case several days ago and have heard nothing. This is becoming frustrating.

Brett

I was finally able to create a license today using the ARM Development Studio License Manager.

Thanks, Miika. I had tried just before my last post 3 hours back and it still wasn't working. I just tried again and was able to create a license. They must have fixed it within the last few hours.

hi all,

ARM DS5 v5.29.3 still can't generate license,after input account and password,click finish,has no response,please help,tks!

Arm are aware of the ongoing issues with evaluation license generation, and apologise for the delay. We shall provide an update when the issues are resolved.

Please note that DS-5 evaluation licenses are no longer available, only Arm Development Studio.

thank you for your update,i need the armcc tool in linux system,it seems Arm Development Studio doesn't have armcc tool ,can arm reopen DS-5 evaluation licenses again?thank you

Hi Ronan,

I download latest Arm Development Studio 2022.1 version and get a 30-days evaluation license,but when i run armclang command,it also report license error,please help to check,tks!

magic@csvr01:/usr/local/armstudio/sw/ARMCompiler6.18/bin$ ./armclang
armclang: error: Failed to check out a license.
The provided license does not enable these tools.
Information about this error is available at: ds.arm.com/.../m5
General licensing information is available at: ds.arm.com/.../
If you need further help, provide this complete error report to your supplier or license.support@arm.com.
- ARMLMD_LICENSE_FILE: '/usr/local/armstudio/sw/ARMCompiler6.18/license.dat'
- LM_LICENSE_FILE: unset
- ARM_PRODUCT_DEF: '/usr/local/armstudio/sw/mappings/gold.elmap'
- ARM_PRODUCT_PATH: unset
- ARM_TOOL_VARIANT: unset
- Product location: /usr/local/armstudio/sw/mappings
- Toolchain location: /usr/local/armstudio/sw/ARMCompiler6.18/bin
- Selected tool variant: product
- Checkout feature: ds_suite_rowan
- Feature version: 0.0202203
- Flex error code: -5
Product: Arm Development Studio Gold Edition 2022.1
Component: Arm Compiler for Embedded 6.18
Tool: armclang [5e4cc700]

In the IDE, go to Help > Arm License Manager. Under 'Active Product', click on 'Change', and select Evaluation edition.

We believe the issues with generating licenses has been resolved. If you continue to see issues, please raise a support case from the above support menu.