I wanted to generate a 30 day evaluation license from ARM DS IDE. Even though the login credentials are correct, I am unable to login to my account but I am able to login to account in website. I have also sent a mail to support to provide me a license for MAC ID which is being shared in the mail. Kindly help me with this login issue ASAP.
HiMy name is Stephen and I work at Arm.The Arm license system appears to be working correctly. I am able to log in and obtain a 30 day evaluation license.It is possible that the Arm server is blocked by a firewall on your side? You may need to check this with your IT administration team.My colleagues in the Support team will follow-up with you.Stephen
Ok, If ARM server was blocked by a firewall, then it wouldn't be possible to login even in the website also I guess. Correct me If I am wrong.
i have the same problem , are you deal with it?
Hi lutian,I have tested the Arm license system again, and it still appears to be working correctly. I was able to log in and obtain a 30 day evaluation license.Are you seeing exactly the same problem, that is, not being able to login?If the problem persists, please request an evaluation licence via Support > Open a support case, using the menu above.
I have the same problem. Cannot acquire a license, because my credentials are not accepted. Login to your website works from a browser window on the same server. I have created a support ticket, but something is wrong with your system I suppose.
Hi Miika (and others)Sorry, yes it appears that there is a problem with the Arm server, which we are investigating.In the meantime, please open a Support case to request an evaluation license for Arm DS.Stephen
Any progress here? I have created a support ticket over a week ago and got the response "we are working on it" two days after. No response after that although I sent a reminder in the beginning of this week. We would desperately need the evaluation license in our company to determine if this is the right tool for our purposes.
Hi Stephen, The problem is not yet solved. Is any update in the issue.
Hi allApologies for the delay, but the problem with the Arm server is not yet resolved.We are working on this as a priority and hope to have this fixed within the next few days.In the meantime, if you have not yet done so, please open a Support case to request an evaluation license for Arm DS.Stephen
What is the typical response time from support for something like this (receiving an evaluation license)? I opened up a case several days ago and have heard nothing. This is becoming frustrating.
I was finally able to create a license today using the ARM Development Studio License Manager.
Thanks, Miika. I had tried just before my last post 3 hours back and it still wasn't working. I just tried again and was able to create a license. They must have fixed it within the last few hours.
ARM DS5 v5.29.3 still can't generate license,after input account and password,click finish,has no response,please help,tks!
Arm are aware of the ongoing issues with evaluation license generation, and apologise for the delay. We shall provide an update when the issues are resolved.
Please note that DS-5 evaluation licenses are no longer available, only Arm Development Studio.
thank you for your update,i need the armcc tool in linux system,it seems Arm Development Studio doesn't have armcc tool ,can arm reopen DS-5 evaluation licenses again?thank you