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Unable to login to create a 30 day evaluation license for ARM DS

Hi team,

     I wanted to generate a 30 day evaluation license from ARM DS IDE. Even though the login credentials are correct, I am unable to login to my account but I am able to login to account in website. I have also sent a mail to support to provide me a license for MAC ID which is being shared in the mail. Kindly help me with this login issue ASAP.