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Unable to login to create a 30 day evaluation license for ARM DS

Hi team,

     I wanted to generate a 30 day evaluation license from ARM DS IDE. Even though the login credentials are correct, I am unable to login to my account but I am able to login to account in website. I have also sent a mail to support to provide me a license for MAC ID which is being shared in the mail. Kindly help me with this login issue ASAP.

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  • hi all,

    ARM DS5 v5.29.3 still can't generate license,after input account and password,click finish,has no response,please help,tks!

  • Arm are aware of the ongoing issues with evaluation license generation, and apologise for the delay. We shall provide an update when the issues are resolved.

    Please note that DS-5 evaluation licenses are no longer available, only Arm Development Studio.

  • thank you for your update,i need the armcc tool in linux system,it seems Arm Development Studio doesn't have armcc tool ,can arm reopen DS-5 evaluation licenses again?thank you

  • Hi Ronan,

    I download latest Arm Development Studio 2022.1 version and get a 30-days evaluation license,but when i run armclang command,it also report license error,please help to check,tks!

    magic@csvr01:/usr/local/armstudio/sw/ARMCompiler6.18/bin$ ./armclang
    armclang: error: Failed to check out a license.
    The provided license does not enable these tools.
    Information about this error is available at: ds.arm.com/.../m5
    General licensing information is available at: ds.arm.com/.../
    If you need further help, provide this complete error report to your supplier or license.support@arm.com.
    - ARMLMD_LICENSE_FILE: '/usr/local/armstudio/sw/ARMCompiler6.18/license.dat'
    - LM_LICENSE_FILE: unset
    - ARM_PRODUCT_DEF: '/usr/local/armstudio/sw/mappings/gold.elmap'
    - ARM_PRODUCT_PATH: unset
    - ARM_TOOL_VARIANT: unset
    - Product location: /usr/local/armstudio/sw/mappings
    - Toolchain location: /usr/local/armstudio/sw/ARMCompiler6.18/bin
    - Selected tool variant: product
    - Checkout feature: ds_suite_rowan
    - Feature version: 0.0202203
    - Flex error code: -5
    Product: Arm Development Studio Gold Edition 2022.1
    Component: Arm Compiler for Embedded 6.18
    Tool: armclang [5e4cc700]

  • In the IDE, go to Help > Arm License Manager. Under 'Active Product', click on 'Change', and select Evaluation edition.

  • We believe the issues with generating licenses has been resolved. If you continue to see issues, please raise a support case from the above support menu.

  • Hi Ronan,

    I test with ARM DS-5 V5.29.3,still can't generate evaluation license,i already raise a case for this issue,but arm engineer insist on evaluation license can only be generated on latest ARM DEVELOPMENT STUDIO 2022.1 tool,also i can generate a license using that,but the license can't be used for arm ds-5,with evaluation license generated by ARM DEVELOPMENT STUDIO 2022.1 ,armclang can be used,but i need armcc tool,when i try to migrate from armcc to armclang,the codebase report so much error,so i want to know if arm can re-open evaluation license on    ARM DS-5 V5.29.3,great thank!

  • DS-5 is a very old toolchain, and is not available for evaluation.

    Please also note that an evaluation license is not to be used for commercial use.

  • same problem as you, how do you solved it ? so terrible