We are pleased to announce that you are now able to view relevant technical content as part of the process for opening a support case online. By receiving relevant content at the point at which you open a case, we hope you are able to answer some of your technical questions more quickly through the Support Hub itself.
This new feature builds on the new Support Hub that was released back in October last year. We plan to make iterative improvements to the system over time, making it easier for you to open and manage support cases for technical problems and ask questions about your Arm technology.
Now when you begin to open a support case online, you are asked to provide the name of your product and some keywords describing your issue. We will automatically display some relevant technical content from various websites (Arm Developer, Arm Community and Keil.com) in addition to your existing support cases, to provide you with possible answers.
But do not worry; it is easy for you to continue to open a case if you still want to contact someone at Arm. If so, please click on the ‘Continue to Open a Case’ button as shown in the following screenshot.
This functionality is only available when opening a case online. When using email to contact our Support Team, we will not be able to share any content recommendations with you. For the fastest possible resolution and best experience, we always recommend that you open support cases using the Support Hub online.
Our new search engine which enables this functionality uses a machine learning model to intelligently improve relevancy over time. This means that the more you use it, the better results you can expect.
We hope you enjoy using the new search functionality and that it saves you time getting the answers you are looking for. If you have any questions or feedback, feel free to get in touch.