Unable to execute API call /api/v1/connect

Hi Stephen,

Thank you for your ansower.

In fact, i purshased a license in 2021, 

i activated the license using a portable wifi usb key. but it didn't work. since then i have not used ds-5.

Now i have changed my pc and tried it by plugging the wifi usb key and importing the .lic file but it didn't work.

Here is the begining of the email i recieved:

"Dear Embedded Developer,

Thank you for your purchase. The full-featured Arm* Development Studio for Intel® SoC FPGA Edition Toolkit is activated via a paid license.
For more information on SoC EDS Standard and Pro Editions, refer to http://www.intel.com/soceds


In this email you will find a license activation code or serial number for your Arm* DS for Intel® SoC FPGA Edition product.

...

"

my question is can i use this license for DS-5 v5.29.1. knowing that in your email you mentioned that the first step is to download the latest version of ARM DS for Intel SoC-FPGA Edition Toolkit

You also mentioned that i should use 4. FLEXnet for ARM Tools License Management Guide: but in fact i didn't notice that when i activated my license and i performed a classical activation by just selecting the host id of the portable wifi usb key.

 now i found this in the  FLEXnet for ARM Tools License Management Guide: 

"To enable a network card address to be used as the host ID for a node-locked license, your Windows system must have one of the following installed: • The SNMP service. • The NETBEUI Transport Protocol. • The NW Link (IPX/SPX) Transport Protocol."

my second question is: can i correct this error and reactivate the license as Node-locking to network adapter cards, knowing that i have never got use of the license.

Thanks in advance

Hi Stephen,

Thank you for your ansower.

In fact, i purshased a license in 2021, 

i activated the license using a portable wifi usb key. but it didn't work. since then i have not used ds-5.

Now i have changed my pc and tried it by plugging the wifi usb key and importing the .lic file but it didn't work.

Here is the begining of the email i recieved:

"Dear Embedded Developer,

Thank you for your purchase. The full-featured Arm* Development Studio for Intel® SoC FPGA Edition Toolkit is activated via a paid license.
For more information on SoC EDS Standard and Pro Editions, refer to http://www.intel.com/soceds


In this email you will find a license activation code or serial number for your Arm* DS for Intel® SoC FPGA Edition product.

...

"

my question is can i use this license for DS-5 v5.29.1. knowing that in your email you mentioned that the first step is to download the latest version of ARM DS for Intel SoC-FPGA Edition Toolkit

You also mentioned that i should use 4. FLEXnet for ARM Tools License Management Guide: but in fact i didn't notice that when i activated my license and i performed a classical activation by just selecting the host id of the portable wifi usb key.

 now i found this in the  FLEXnet for ARM Tools License Management Guide: 

"To enable a network card address to be used as the host ID for a node-locked license, your Windows system must have one of the following installed: • The SNMP service. • The NETBEUI Transport Protocol. • The NW Link (IPX/SPX) Transport Protocol."

my second question is: can i correct this error and reactivate the license as Node-locking to network adapter cards, knowing that i have never got use of the license.

Thanks in advance

Please submit a rehost request at the below:

https://developer.arm.com/support/licensing/rehost

when i try togin in the link you sent me (with the email address and passowrd of my arm account on which i have the license ) i get this message "Your account is almost set up, however, before you can use it, we need to review the details to comply with export regulations. This can take up to 5 working days. If after 5 working days you are not able to log in, let us know using onlinesupport@arm.com.".

it has been long time that i havent login with that account. could you please fix this?

Thanks 

You may be best served by raising an official support case from the Support menu above,