Launch of ARM DS 2023.0 hangs at "Checking existing product setup..." in Product Setup dialog

I deleted the 2023.0 folder in C:\Users\<user>\AppData\Roaming\ARM\ along with the workspace folder. I relaunched 2023.0 and obtained the same result (hang). Another .log file was created with the similar entries. It appears that a call to validateAll is being performed with a NULL pointer because no licenses have been set up yet. It should be an easy fix.

I deleted the 2023.0 folder in C:\Users\<user>\AppData\Roaming\ARM\ along with the workspace folder. I relaunched 2023.0 and obtained the same result (hang). Another .log file was created with the similar entries. It appears that a call to validateAll is being performed with a NULL pointer because no licenses have been set up yet. It should be an easy fix.

Hi again Ken,

Apologies for the ongoing trouble.

It may be overkill, but perhaps an uninstall, delete the entire /AppData/Roaming/Arm/ds folder, and reinstalling, may be the quickest solution?

Regards, Ronan

I deinstalled both 2022.2 and 2023.0, and deleted the Roaming/Arm folder, which had entries related to those two installs plus an old DS-5 install. I deleted the Development Studio Workspace folder, rebooted and installed 2023.0. Starting 2023.0 still results in a hang.

Like many systems, I have an environment variable "LM_LICENSE_FILE" set to "C:\FlexLM\license.dat". On a hunch, I renamed the "license.dat" file to something else and created an empty "license.dat". 2023.0 launched successfully, being rewarded with the expected "Add License" dialog:

 I added one comment line:

# IMPORTANT

...to "license.dat" and received the "Activate product" dialog:

I removed the comment and substituted the first "feature" in the file, which happened to be for ModelSim:

INCREMENT msimcompare mgcld 2023.120 30-mar-2024 0 CFC395FD7C6058EB16C8 \
    VENDOR_STRING=CD6B950A HOSTID=FLEXID=9-72c52260 SN=283629548 \
    SIGN2="101F FA0D 8C47 C6FC 46B9 AAD1 6DAB BE9E 9671 B790 17CB 9032 \
    D99A 05CA C53C 1D09 5F30 3424 4F2D 5B59 0431 90F2 C45A B7AB BA48 D0AB \
    B8AC D045 5B42 BC37"

...and got the above "Activate product" dialog. Lastly, I put both the comment and the feature in the same file thus:

# IMPORTANT
INCREMENT msimcompare mgcld 2023.120 30-mar-2024 0 CFC395FD7C6058EB16C8 \
    VENDOR_STRING=CD6B950A HOSTID=FLEXID=9-72c52260 SN=283629548 \
    SIGN2="101F FA0D 8C47 C6FC 46B9 AAD1 6DAB BE9E 9671 B790 17CB 9032 \
    D99A 05CA C53C 1D09 5F30 3424 4F2D 5B59 0431 90F2 C45A B7AB BA48 D0AB \
    B8AC D045 5B42 BC37"

...and got the usual hang dialog:

Hopefully, that will give your development engineers enough to replicate and/or fix the issue.

Hi again Ken,

Thanks for this information - yes, LM_LICENSE_FILE is searched for a license (as is ARMLMD_LICENSE_FILE).

I suspect the lack of an Arm DS license therein caused this issue.

I'll update the development team.

Hope you can now proceed with the tools.

Regards, Ronan