License can’t download for FastModel

I applied for a FastModel license for A15 CPU yesterday , but I can’t download it, it’s status is “Awaiting Fulfillment”.

There is trick that, I used another account to apply license for the same PC host (MAC is same), for another  A9UP CPU type a week ago, the license is OK. 

Is there any problem with my license? Is the problem caused by that I used the same MAC for two licenses?