With my Keil UlinkPro debugger I am getting the error message "Firmware Download Failed". What is wrong and how can I fix it?
I have gone through the troubleshooting guide and it seems the hardware is defect. As the debugger is a few years old the distributer is not prepared to exchange or repair it, so it seems I need to buy a new one. This is very dissapointing and expensive.I could exchange the USB Peripherial Controller (CY7C68013A) myself. Would this solve the problem or does this chip need to be programmed by the manufacturer?
I understand your disappointment, and I am sorry, but exchanging the USB Peripheral controller is not considered a fix for the problem, and there is no repair service offered.
In this case, it is required to order a new ULINKpro Debug Adapter.
Related:
https://developer.arm.com/documentation/101416/0100/Hardware-Description
I know there is no repair service available (which is very poor), that is why my question was if exchanging the USB Peripherial Controller would solve the problem. I would rather excahnge a chip myself for $20 rather than buy a new debugger for over $1000.
The official solution to a problem for which our Troubleshooting Guide reports an error code is to exchange the ULINKpro debug adapter.
Of couse ARM wants me to buy a new debugger, its more profit for them. Profit seems more important than customer service. The problem is we have 3 debuggers with the same problem, so it would seem a weak design that is going to cost us a lot of money.
Since "exchange" was mentioned, why don't you open a support case and try that? (Not another forum post)
A support case will not result in a different answer by our Team, Grant B
Thanks Ralf. I guess I misinterpreted "exchange" as meaning "return to arm for replacement" instead of "swap out with a newly purchased one".
My question still remains unanswered: Does replacing the USB Peripherial Controller solve the problem?
I am sorry, amanning, but since no ULINKpro repair service exists, we can't answer this question.