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Uv3 Parallel Port 0 crossbar display disagrees with the Silabs data sheet Rev 1.0.7 for the 48-pin package. With UART0 enabled, Uv3 shows SDA and SCL mapped to PO.0 and P0.1 respectively. With UART0 enabled, the doc Fig 17.3 shows SDA and SCL mapped to P0.0 and P0.3 respectively, with Tx and Rx at P0.1 and P0.2 respectively. Who you gonna believe? (The way my system is behaving right now, I don't believe either one!)
Yes, you are an end user. So am I. And I am happy that you informed other users about a potential problem.
I just wanted you to realize that if you were in a hurry to get help, you should consider the official Keil support channels.
Keil would probably also have a contact name at the chip manufacturer where they can forward this kind of questions, since it is important for the chip manufacturer that there exists well-working tools.
Thanks for your courteous reply.
My problem with Keil support is that every time I call them they want $700 before they will talk to me. That's because I don't call as often as once a year, and my maintenance contract is always expired when I need help.
I wish they would simply charge by the minute for support. I don't feel right hitting up my boss for $700 every time I run into a little problem. We could see $10/minute for support calls, but instead we just take more time on the project and find workarounds.
Which probably ends up costing as much as the $700 maintenance...!
The whole point of a maintenance contract is, of course, so that the help will be there when you need it.
The idea of "pay-as-you-go" support is an interesting one, though...
I wonder if some of that maint fee might go to the hosting of this FREE forum ;-) Bradford
they want $700 before they will talk to me.
Don't talk, then. When I sometimes contact Keil support they are always kind, professional, helpful and free.
I meant: using email messages seems to be much cheaper!
You're definitely right about that: they are always courteous and helpful.
We would be glad to pay a fee for support calls. The current arrangement is difficult for us. This is only the second time in the last three years that we have run into a problem.
We realize that the $700 buys software upgrades. We prefer to only upgrade when necessary to solve a problem. That has happened once in six years.
So we think that a pay-as-you-go plan would benefit both us and Keil. If it existed, we would make use of it.
The interesting thing with sending a mail, is that you may miss the support contract but may still wake Keil to the fact that there is a problem.
The only bad thing is that the solution to such a problem is often a new version (possibly first released as beta) that you will not be able to download since you don't have the support contract.
But with luck, it may also result in an update of their knowledge base, which might possibly then contain a description of a work-around.