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Install error "Security Problem" in pack installer

Terry Slocum

I'm trying to install the evaluation version of Keil uVision 5.14.0.0. After the the main installation completes it launches the pack installer. Then I see a message says a download failed with the reason "Security Problem". There are several of these generated installing the pack from Nordic Semiconductor(nRF51?). I can continue past these. Then it has the same problem with TeaxasInstruments.MSP432.psdc. If I continue the installation I see the message "PDSC file update incomplete: Download of one or more files failed".

I am just getting started with Keil after taking an online class on embedded systems using the TI TM4C123G eval kit. I'm not sure what either of these packs are used for. I need to know if I should ignore these errors, or if the packs contain essential components that will cause me problems later?

I have tried reinstalling after disabling my antivirus (Norton), but I got the same results. I'd appreciate any help you can give me to get Keil to install correctly.

Terry

Parents
  • 0 in reply to re yoReinhard Keil

    I ran the install again. After I click finish at the end of the install it automatically brought up the pack installer. There is a pop up the describes the pack installer. I clicked I think OK to get past that, then it automatically starts installing something. After a few seconds it brings up 15 popups like the one in this screen shot.

    i175.photobucket.com/.../KeilPackError_zps0srg588w.png

    I did notice this process seemed a lot faster the second time around. I'd guess that if you already have these packs from a previous install the installer would not need to go to the web for the DFP, so you wouldn't see the message.

    Terry

Reply
  • 0 in reply to re yoReinhard Keil

    I ran the install again. After I click finish at the end of the install it automatically brought up the pack installer. There is a pop up the describes the pack installer. I clicked I think OK to get past that, then it automatically starts installing something. After a few seconds it brings up 15 popups like the one in this screen shot.

    i175.photobucket.com/.../KeilPackError_zps0srg588w.png

    I did notice this process seemed a lot faster the second time around. I'd guess that if you already have these packs from a previous install the installer would not need to go to the web for the DFP, so you wouldn't see the message.

    Terry

Children
  • 0 in reply to Terry Slocum

    Did you try going to the website developer.nordicsemi.com/.../ directly to download the PDSC file?

    One time, "I got a waited for 20 seconds" dialog warning from the pack installer, and after that, it installed.

    You may check to see if you have any firewalls / antivirus programs running that could be interfering with the tools.

    i.e. the pack installer is a separate executable from UV4, so sometimes has to be OK'd by virus / malware checkers:

    C:\Keil_v5\UV4\PackInstaller.exe

  • 0 in reply to Terry Slocum

    Thanks for that feedback. We are unable to replicate the problem here.

    However the reason for the error message is an error of the Windows Urlmon.dll that the Pack Installer is using. The error (below) has never occurred during our testing.

    INET_E_SECURITY_PROBLEM
0x800C000E


    The error description is: A security problem was encountered, related to one of the following Win32 Error Messages:

        ERROR_INTERNET_CHG_POST_IS_NON_SECURE (12042)
    ERROR_INTERNET_CLIENT_AUTH_CERT_NEEDED (12044)
    ERROR_INTERNET_CLIENT_AUTH_NOT_SETUP (12046)
    ERROR_INTERNET_FORTEZZA_LOGIN_NEEDED (12054)
    ERROR_INTERNET_INVALID_CA (12045)
    ERROR_INTERNET_MIXED_SECURITY (12041)
    ERROR_INTERNET_POST_IS_NON_SECURE (12043)
    ERROR_INTERNET_SEC_CERT_CN_INVALID (12038)
    ERROR_INTERNET_SEC_CERT_DATE_INVALID (12037)
    ERROR_INTERNET_SEC_CERT_REV_FAILED (12057)
    ERROR_INTERNET_SEC_CERT_REVOKED (12170)


    Link with more description: msdn.microsoft.com/.../ms775145(v=vs.85).aspx

  • 0 in reply to Kevin

    I was able to download the Nordic driver pack, and the PSDC. Some else commented that I shouldn't install components unless I am using that manufacturers processor, so I didn't install it. Are you saying that you think I need it if I'm currently using the TM4C123G?

    I did try disabling my antivirus to do the install. It didn't make any difference.

  • 0 in reply to Terry Slocum

    Sorry, I did not really answer your question:

    Are you saying that you think I need it if I'm currently using the TM4C123G?

    No you do not need the NordicSemiconductor software packs for the TI device.

  • 0 in reply to re yoReinhard Keil

    Keil seems to be working, at least to the point that I can create a project.

    I'm running 64 bit Windows 7 Home Premium, with the current patches on an i7-3770 CPU, and Norton Security Suite. I haven't changed security setting from what Norton recommended.

    If I can provide any more information to help you replicate the issue let me know.