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DStream not showing up in Firmware Installer

I have my new DStream-ST connected to USB. Windows reports a problem with the device, and it doesn't show up in the Browse window of the HW Firmware Installer. I tried resetting to factory defaults without success. Is there anything else I can try?

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Stuart Shepherd over 2 years ago +2 verified

This article might help you developer.arm.com/.../latest
Steve53 over 2 years ago in reply to Stuart Shepherd +2

Thanks Stuart. That's a good link. After going through all that, I believe I have a defective DStream, and I will pursue it though customer support.
Steve53 over 2 years ago in reply to Oliver Beirne +1

Hello Oli, Apologies, actually I remember finding that website, but I can't figure it out. I don't see different 'forums' there. I see all those tags at the bottom, but none of those match DStream or...

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+1 Stuart Shepherd over 2 years ago

This article might help you developer.arm.com/.../latest
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+1 Stuart Shepherd over 2 years ago

This article might help you developer.arm.com/.../latest
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0 Steve53 over 2 years ago in reply to Stuart Shepherd

Thanks Stuart. That's a good link. After going through all that, I believe I have a defective DStream, and I will pursue it though customer support.
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