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I have recently purchased the SocKit development platform from terasic and am trying to get the DS-5 community edition environment up and running. I have got the activation code from the community site and when I attempt to login it fails with:
"Unable to login. Check email address and password are correct"
I am able to login from the Welcone to DS-5 screen so I know its not an issue with the network or proxy, etc. Also I know my login details work as they work when I sign in from the welcome screen.
Any ideas? I have just spent £200 on the SocKit board so am a bit disappointed I can't make any progress with this right now. Diagnostic info is below:
Regards,
Scott
Diagnostic Info:
OS name: Windows 7
Java version: Java HotSpot(TM) Server VM, 20.10-b01
PATH environment variable: C:/altera/13.1/embedded/ds-5/bin/../sw/eclipse//../java/bin/server;C:/altera/13.1/embedded/ds-5/bin/../sw/eclipse//../java/bin;C:/altera/13.1/embedded/ds-5/bin/../sw/eclipse//../java/lib/i386;C:\altera\13.1\embedded\ds-5\bin;C:\altera\13.1\embedded\ds-5\sw\java\bin;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;c:\Program Files (x86)\AMD APP\bin\x86_64;c:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files\Perforce;C:\Program Files\MATLAB\R2012b\bin;c:\cygwin64;c:\Xilinx\Vivado\2013.3\bin;c:\Xilinx\SDK\2013.3\gnu\arm\nt\bin\;c:\Xilinx\SDK\2013.3\bin\nt64\;C:\altera\13.1\modelsim_ase\win32aloem;C:\Windows\system32;
Product Information:
Version: 5.15.0
Build number: 5150018
Build date: 201306
Selected toolkit: none
ARM_DS_TOOLKIT_KEY environment variable: not set
arm.ds.toolkit.key system property: not set
Host IDs:
24B6FD54F431: Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.20)
685D432192CE: Intel(R) Centrino(R) Wireless-N 2230
685D432192CF: Microsoft Virtual WiFi Miniport Adapter
685D432192CF: Microsoft Virtual WiFi Miniport Adapter #2
685D432192D2: Bluetooth Device (Personal Area Network)
Licenses are searched for in the following locations:
ARMLMD_LICENSE_FILE environment variable: "C:\Users\saw\AppData\Roaming\ARM\DS-5\licenses"
LM_LICENSE_FILE environment variable: not set
DS-5 licenses directory: "C:\Users\saw\AppData\Roaming\ARM\DS-5\licenses"
No problem, happy to help.
I've deleted my licenses to replicate what you have there. I then created a new account to test the system out - it seems to be working OK (once you've created the account it autopopulates the email and password fields):
You might want to test your login details on arm.com (login at the top right), bearing in mind that you have to activate your account if you have just set it up by following the link that will have been automatically sent to whatever email address you used.
If you're still having trouble, try setting up a new account with a different email address by following the "Don't have an account?" link in the license manager.
Hi,
I am able to login to arm.com using the same account details so I guess I can try with a different email address.
Regards,Scott
Weird, it now works after creating a new account. Thanks again for your help.
You're welcome - have fun with the SoCKit.