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Problem using activation code for community edition

scott wilson

I have recently purchased the SocKit development platform from terasic and am trying to get the DS-5 community edition environment up and running.  I have got the activation code from the community site and when I attempt to login it fails with:

"Unable to login.  Check email address and password are correct"

I am able to login from the Welcone to DS-5 screen so I know its not an issue with the network or proxy, etc.  Also I know my login details work as they work when I sign in from the welcome screen.

Any ideas?  I have just spent £200 on the SocKit board so am a bit disappointed I can't make any progress with this right now.  Diagnostic info is below:

Regards,

Scott

Diagnostic Info:

System Information:

  OS name: Windows 7

  Java version: Java HotSpot(TM) Server VM, 20.10-b01

  PATH environment variable: C:/altera/13.1/embedded/ds-5/bin/../sw/eclipse//../java/bin/server;C:/altera/13.1/embedded/ds-5/bin/../sw/eclipse//../java/bin;C:/altera/13.1/embedded/ds-5/bin/../sw/eclipse//../java/lib/i386;C:\altera\13.1\embedded\ds-5\bin;C:\altera\13.1\embedded\ds-5\sw\java\bin;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;c:\Program Files (x86)\AMD APP\bin\x86_64;c:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files\Perforce;C:\Program Files\MATLAB\R2012b\bin;c:\cygwin64;c:\Xilinx\Vivado\2013.3\bin;c:\Xilinx\SDK\2013.3\gnu\arm\nt\bin\;c:\Xilinx\SDK\2013.3\bin\nt64\;C:\altera\13.1\modelsim_ase\win32aloem;C:\Windows\system32;

Product Information:

  Version: 5.15.0

  Build number: 5150018

  Build date: 201306

  Selected toolkit: none

  ARM_DS_TOOLKIT_KEY environment variable: not set

  arm.ds.toolkit.key system property: not set

Host IDs:

  24B6FD54F431: Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.20)

  685D432192CE: Intel(R) Centrino(R) Wireless-N 2230

  685D432192CF: Microsoft Virtual WiFi Miniport Adapter

  685D432192CF: Microsoft Virtual WiFi Miniport Adapter #2

  685D432192D2: Bluetooth Device (Personal Area Network)

Licenses are searched for in the following locations:

  ARMLMD_LICENSE_FILE environment variable: "C:\Users\saw\AppData\Roaming\ARM\DS-5\licenses"

  LM_LICENSE_FILE environment variable: not set

  DS-5 licenses directory: "C:\Users\saw\AppData\Roaming\ARM\DS-5\licenses"

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