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Okay, its me again. I ordered a sample set of 'widgets' from company XYZ, via email, and got zero reply. I waited a few days, then I called them. "The Guy" said that I should email them @ exactly where I emailed them. So I emailed them again, asking *if* it got through.
No response. I call "The Guy" back, and he assures me that they will get back to me "today."
They didn't.
I emailed them a third time at the same @ address complete with my explanation of what good and loyal customers are when they get the respect and honesty of a vendor.
I told (emailed) them it wasn't the Last Call for Alcohol yet, and they have one more chance to provide me with what I need.
Of course I did my research and neat-o: they even have a blurb about customer relations:
We are a small business that has been a long time in the making. We have worked for both large and small businesses over the years, where we have learned a lot about business - both what to do - and what not to do. We have found that good business boils down to providing excellent customer service.
Oh, back to Keil. They seem very responsive, and loyalty to their products is high with me. I'm glad to know that at least when Keil says they'll do something, they come through.
--Cpt. Vince Foster 2nd Cannon Place Fort Marcy Park, VA
If you don't like the post or topic, don't reply. It was bad enough airing my greivence with company XYZ, but the point was more that you should, as erik wisely points out, know that there are companies with no regard for the quality and you, as a customer don't get any of the supplier(s support).
Keil has always come through for me in my times of need. They KNOW and DO what that red text really means. There are other reputable compilers out there, but you do that research and see just how customer oriented they really are, and you'll begin to appreciate companies like Keil.
(You might notice that this is a Keil Forum, hence the FACT that Keil gets it: while Mr. Black can't see red).
"Keil has always come through for me in my times of need. They KNOW and DO what that red text really means. There are other reputable compilers out there, but you do that research and see just how customer oriented they really are, and you'll begin to appreciate companies like Keil."
Ahemmmm.
Probably like a lot of people who read this forum, I have done that research. I have experience of Keil products and support - It has always been good and I appreciate it.
I would strongly suspect that most people who read your post will be the ones who have been here for a while already, use Keil tools and would have similar views. (If you want evidence, look at your use of the word wisely)
So, you're preaching to the converted.
'nuff said.
/* **====================================================================== ** Nuff_Said [ ACCESSOR ] REQ: MATT_BLACK POST **====================================================================== ** ** Accuracy of preaching to the converted being "enough said" based ** upon if a sale is made or not. ** **---------------------------------------------------------------------- ** ** Parameters Passed: s16 New Customer's opinion: < 0 = current user ** Parameters Returned: u16 either 0 or a positive value ** Notes: ** **---------------------------------------------------------------------- */ u16 Nuff_Said( s16 new_customer ) { u16 purchase; // potential purchase u32 stock_price;// corporate health /*------------------------------------------------------------------. ; Initialize local data-stores ; '------------------------------------------------------------------*/ purchase = 0; // init to zero stock_price = Read_Newspaper( KEIL_ARM ); // check current value /*------------------------------------------------------------------. ; Check to see if they already have/use Keil ( < 0 == they do and ; ; thus Mr. Matt Black is not color blind). ; '------------------------------------------------------------------*/ if( new_customer < 0 ) { Matt_Black = TRUE; Converted = TRUE; } /*------------------------------------------------------------------. ; If a new customer hasn't already purchased Keil, then deal w/ it ; '------------------------------------------------------------------*/ else { /*--------------------------------------------------------------. ; if the new customer isn't stupid, then they'll do research ; '--------------------------------------------------------------*/ if( new_customer > IDIOT ) { /*----------------------------------------------------------. ; Some major positives to influence the new customer ; '----------------------------------------------------------*/ new_customer += KEIL_TOOLS; new_customer += KEIL_COMPONENT_SUPPORT; new_customer += KEIL_CERTS; new_customer += KEIL_EASE_OF_IDE; new_customer += KEIL_SALES_TEAM; new_customer += KEIL_TECH_TEAM; new_customer += KEIL_FORUM_ACTIVITY; /*----------------------------------------------------------. ; Potential negatives on a new customer at Keil ; '----------------------------------------------------------*/ new_customer -= KEIL_FORUM_FISH_HEADS; new_customer -= KEIL_FORUM_RAMBLINGS; /*----------------------------------------------------------. ; Update the purchase value based upon the new customer's ; ; opinion and ask the boss/money-man to fund it based upon ; ; the company's resources and needs. ; '----------------------------------------------------------*/ purchase = (u16)Ask_Boss( new_customer * BUDGET_COEFFICIENT ); /*----------------------------------------------------------. ; If the boss approves the purchase, a sale is made ; '----------------------------------------------------------*/ if( purchase >= KEIL_PACKAGE_PRICE ) { stock_price = ((u32)purchase * BUYER_SCALE); // sale influence Keil_Stock( stock_price ); // company lives another day /*------------------------------------------------------. ; Matt "becomes" right simply because they are now ; ; Keil customers. ; '------------------------------------------------------*/ Matt_Black = TRUE; Converted = TRUE; } /*----------------------------------------------------------. ; Boss rejected the purchase: Obambi-Virus affected judgement '----------------------------------------------------------*/ else { purchase = 0; // no sale stock_price = ((u32)purchase * BUYER_SCALE);// stock/sale Keil_Stock( stock_price ); // update stock price /*------------------------------------------------------. ; Matt became wrong only due to customer's finances ; '------------------------------------------------------*/ Matt_Black = FALSE; Converted = FALSE; } } /*--------------------------------------------------------------. ; Customer is stupid, and goes with another vendor ; '--------------------------------------------------------------*/ else { purchase = 0; // no sale stock_price = ((u32)purchase * BUYER_SCALE); // stock/sale Keil_Stock( stock_price ); // update stock price /*----------------------------------------------------------. ; Matt became wrong due to stupid people ; '----------------------------------------------------------*/ Matt_Black = FALSE; // un-preached Converted = FALSE; // un-converted } // Stupid or not } // already own Keil /*------------------------------------------------------------------. ; If purchase is > 0, Keil/ARM remains in business and/or improves ; '------------------------------------------------------------------*/ return( (u16) purchase ); }
Cpt = Can't Produce Terse ?