Okay, its me again. I ordered a sample set of 'widgets' from company XYZ, via email, and got zero reply. I waited a few days, then I called them. "The Guy" said that I should email them @ exactly where I emailed them. So I emailed them again, asking *if* it got through.
No response. I call "The Guy" back, and he assures me that they will get back to me "today."
They didn't.
I emailed them a third time at the same @ address complete with my explanation of what good and loyal customers are when they get the respect and honesty of a vendor.
I told (emailed) them it wasn't the Last Call for Alcohol yet, and they have one more chance to provide me with what I need.
Of course I did my research and neat-o: they even have a blurb about customer relations:
We are a small business that has been a long time in the making. We have worked for both large and small businesses over the years, where we have learned a lot about business - both what to do - and what not to do. We have found that good business boils down to providing excellent customer service.
Oh, back to Keil. They seem very responsive, and loyalty to their products is high with me. I'm glad to know that at least when Keil says they'll do something, they come through.
--Cpt. Vince Foster 2nd Cannon Place Fort Marcy Park, VA