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Responce Time of Keil Tech Support ?????

Is there a trick to getting Tech support to respond to
support requests?

I have been waiting for over a week now for someone at
KEIL support to answer my question or at least respond.

Ive tryed a Web request, an E-mail request and a Phone request(Voice Mail).
No responce.

Thanks
Mark

Parents
  • It depends somewhat on the questions also - some of these questions would be better directed to chip manufacturer's, while some are 'C' questions that could be answered better by looking in a godd reference on 'C'.

    In general, I've foumd Keil to be no better or worse than other software providers. Response time has ranged from a couple of days to a couple of weeks in one case.

    I would agree that in many cases you are better off posting here in the discussion forum - you typically get a response in less than a day.

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  • It depends somewhat on the questions also - some of these questions would be better directed to chip manufacturer's, while some are 'C' questions that could be answered better by looking in a godd reference on 'C'.

    In general, I've foumd Keil to be no better or worse than other software providers. Response time has ranged from a couple of days to a couple of weeks in one case.

    I would agree that in many cases you are better off posting here in the discussion forum - you typically get a response in less than a day.

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