Is there a trick to getting Tech support to respond to support requests? I have been waiting for over a week now for someone at KEIL support to answer my question or at least respond. Ive tryed a Web request, an E-mail request and a Phone request(Voice Mail). No responce. Thanks Mark
It depends somewhat on the questions also - some of these questions would be better directed to chip manufacturer's, while some are 'C' questions that could be answered better by looking in a godd reference on 'C'. In general, I've foumd Keil to be no better or worse than other software providers. Response time has ranged from a couple of days to a couple of weeks in one case. I would agree that in many cases you are better off posting here in the discussion forum - you typically get a response in less than a day.