Hello,
Upon request to Get DS-5 Community Edition... I am directed to a 'Successful form submission' response page, which further says 'Thanks for Your Interest'.
And, it adds 'Thank you for requesting to download the DS-5 Community Edition'.
And further says... 'Your data was submitted successfully and we will be sending you a link to download via email shortly.'
I have gotten this same response twice in two days. Meanwhile, I get no email with link. And, I know my email is valid because I do get other emails from ARM.
My question is... Is anyone else finding their requests to get started with DS-5 CE lead to this claim that an email will arrive, but also find no email ever arrives?
Thanks much in advance!
--DJ Regan
Hi, I just tried this and I received the email with download links in less than 1 minute. I confirmed the download links worked.
Please send me a private message with your email address and I will investigate what is happening hear at our end.
Hi DJ,
In addition to Tony's recommendation, I must ask the cliche question of whether or not you've checked your spam folder? Often spam filters will trigger on emails with the word 'Download', so it's worth checking even if other emails from Arm make it through to your inbox. Please let Tony or myself know if the download email still isn't arriving into your inbox.
Kind regards,
Elan
Hi Elan,
It's a great idea to ask. Unfortunately there are no emails from ARM being redirected to spam / junk / deleted emails folders.
As I mentioned in the original post... I am able to get email from ARM. And, both yours and Tony's responses to this forum post came through to my inbox straight away.
Thanks Elan,
--DJ
Strangely our automation system is showing that the email was sent to you successfully. I will escalate this through IT to see if they can determine what might be blocking the email from arriving in your inbox.
Just checking in to see if you have managed to enable your DS-5 Community Edition copy?
Indeed there was a glitch in the system preventing any emails to go out to you because you had unsubscribed from email communications from Arm in the past. This has been solved more than 10 days ago, soon after you raised this question.
We just wanted to make sure you are up and running. Apologies for any inconvenience.
g
Hi Guilherme Marshall, I will try again.
I didn't realize ARM had received an 'unsubscribe' request from me in the past? This would never be an intentional request from me... but... maybe I checked or unchecked something in error at some point. Strange that I do still receive emails from ARM.
I will try downloading DS-5 CE again...
Appreciate it!