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Dstream DS-5 is unreachable by the IDE and the web pages is empty

Michele Cirella

Hi all,
I have a DSTREAM DS-5 stopped to work, showing a connection failed from the IDE (fig.1) and when I tried to access using its IP it appears that nothing is running on it even if the led still light, and the web-panel showing a password panel instead of the Dstream led representation (fig.2).

Is it broken? Is there a way to recover it?


Fig. 1


Fig. 2

  • 0 Arm Employee Badge

    Hi

    My name is Stephen and I work at Arm.

    I assume that you've done the usual checks such as power-cycling the unit, checking cables, power supply, pinging it, firewalls, etc.

    Have you tried a factory reset?  Press and hold the reset button for over 10 seconds until the status LED flashes red, to enter recovery mode.

    If those don't help, then I suggest that you "Open a Support Case" using the link at the bottom of this page.  The Support team will be able to investigate further, and advise whether the unit needs to be returned for a repair.

    Stephen

  • 0 in reply to Stephen Theobald

    Hi Stephen,

    Thanks for the quick response. Yes, I have tried power cycling, checking the cable and the LED, and pinging the device - all without success.

    I have not tried a factory reset yet, as I wanted to keep it as a last resort before requesting a repair. (I will try in the next days and then I will update the post)

    Thanks