When I start Arm Developer Studio the GUI shows "No Product is Selected" and "Loading available products" while the busy indicator is active. During this time the ARM DS Gold edition checkbox is displayed but it is greyed out, and the "loading available products" continues to search. I've waited more than 30 minutes. What is needed in order for the GUI to find the ARM DS?
Note that my ARMLMD_LICENSE_FILE is properly set. A team member at a different location is able to run ARM DS using my license file settings. Could this be a firewall issue at my location?
thanks,
Hi Keith
Sorry to hear that you are having problems to select the product in Arm Development Studio.I assume that you are using a remote license server rather than a node-locked license.The fact that your colleague is able to access this does point to the license server not being visible to your computer.Are you able to ping the license server?
If you need more help to resolve this, I suggest you open a Support Case using the "Support > Open a Support Case" option at the top of this page, so that Arm's Support team can help you investigate.
Stephen
Hello, further to Stephen's message, it may well be that your firewall is blocking communication from one of the license management daemons. You are likely specifying ARMLMD_LICENSE_FILE=port1@server, this is the port used by lmgrd. You can also force a specific port for armlmd, but this needs to be done by your license admin to edit the VENDOR line to be 'VENDOR armlmd port=port2". Note that port2 must be different to port1https://developer.arm.com/documentation/dui0209/i/Troubleshooting-client-configuration/Why-am-I-getting-FLEXnet-error--15--Cannot-connect-to-license-server-system-
It may also be useful to test the license server from the command line, by running a simple compiler command (eg build a dummy foo.c file with "armclang -c --target=arm-arm-none-eabi -mcpu=cortex-m3 foo.c"). Does that build successfully?