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Hello everyone,
I'm trying to use the ARM Energy Probe on a Windows 7 64bit but the driver does not want to install.
Do you have any idea or hint for this issue ? Could not find anything on the "Search" menu.
Thank you.
Regards,
Anthony Harivel
Yes... But I'm sorry this is in German.
The problem looks like it doesn't give the VID/PID when I check with "Propriety" > "Detail".
It's always "UNKNOWN"
I try my AEP dongle on a 32bit Windows and it does work !
I try on several 64bit Windows in our compagny and it always give me this error.
Hope it helps.
Thank you again.
Anthony
No problem, let me investigate and see if I can find out what the problem is.
Thanks,
Joe
Thank you very much for your time. I appreciate it.
Hello Joe,
Well this is really strange. On a Laptop with Windows 64bit, it works straight away.
But I've tested on our workstations (brand: HP) and we all got the same isssue.
I'm really confused because I tested the USB communication with a USB analyser and it seems to work because it gives the right "Get Description" to Windows with the VID/PID.
Dunno what to do now...
Hope you have a better luck.
Hi Anthony,
I wonder whether it's something specific to the USB ports/controller on the workstations you're using? This might sound random - but have you tried the AEP in every available USB socket on your workstation?
Yeah I've tried all the USB ports on my workstation...
Sadly I can't continue to check this problem, I have to move on, otherwise I'll get into trouble !
Thanks for everything you've done. I really appreciated it.
Best Regards,
Apologies I couldn't help you out further here.
It might be a good idea to raise a support request so that this issue is logged with our technical support team for future reference.
After some time spent on another project, I made a second research about my problem and found the issue.
In our PC workstation, we've got VWware Workstation and it seems that there is an issue with the "VMware USB daemon" services because when I stop it, my ARM energy probe is recognised.
It might help someone that have the same issue...
Glad that you found a solution - thanks for posting it back on here.