Everything I have from Arm in one place

We are pleased to announce that Arm’s new My Services portal is now live at services.arm.com. My Services is a new portal for existing Arm customers, building on the improvements to our Support Hub that were released back in October this year.

My Services includes the existing Support Hub, but provides additional functionality to help you find your products and service subscriptions from Arm. In time, we hope My Services will offer everything you have from Arm in one place, so you can use it as the starting point on your digital journey with us. What we launched today is just the start.

What was launched today

My Services includes the existing support portal referenced previously, for creating and managing support cases, but we have added some additional features which are covered in the following:

• Personalized home page: The new home page is the first step towards an end goal of the complete personalization of your digital journey with Arm, with content tailored to your needs and interests. The content on the page differs according to what we know about you, for instance the company you work for, or the products you have access to. We will be improving the personalization over time, so please expect this page to change.

• Notifications hub: All your support notifications are now accessible by clicking the relevant home page tile or clicking in the profile menu at top right. In time, we will integrate other types of notification into this listing, for instance those pertaining to product and documentation updates.
  
  
• Access Manager: We have listened to your feedback on issues with managing access to Arm’s products on behalf of others in your organization. So now we have introduced a new feature that allows you to do that without contacting Arm each time to request a new user or notify us of a change. Initially, this feature is only available for those customers with Flexible Access products, but over the next few months we hope to extend its use to other customers.

Coming soon

• Support: From early 2021, you will be able to view relevant technical content as part of the process for opening a case. By presenting relevant content from our existing documentation at the point at which you open a case, we hope you will be able to answer some of your technical questions more quickly through the portal itself. You can contact us only when you have more complex issues to resolve. But do not worry; it will be easy for you to open a case if you want to contact someone at Arm.
• Notifications: We have plans to integrate further notification sources into the notification hub, so that more of your messages appear in a consistent format on My Services. We plan to integrate our existing product and documentation updates, software licensing updates, and community updates into My Services. We also have plans to integrate notification settings into My Services, giving you one place to set your related preferences. Alerts will appear across Arm websites, accessible by clicking a new notification icon, and email messages will be sent in a consistent format across Arm’s digital services.
• Personalization: Over the course of next year we plan to introduce greater personalization to your experience of using My Services. Over time, the content on the site will change to reflect the information we have about you, including your product subscriptions and permissions, so that what you see on-screen becomes more relevant to you and your needs from Arm.

Help shape our roadmap

While we have our own ideas about what we need to do to ensure you can access everything you have from Arm in one place, we would really appreciate your help. So please, go ahead and use the website and tell us what you think. You can leave some feedback by clicking the feedback button on the right-hand side of the page. There is a short form to complete with details of your comments, but you can also express interest in joining our research panel. We would love to contact you from time to time to get your input on our plans, giving you the opportunity to help shape the roadmap for My Services.

[CTAToken URL = "http://services.arm.com" target="_blank" text="Visit My Services" class ="green"]