Hi,
I'm looking for any opinions you may have on the new TCP/IP stack.
I'd especially like to hear from you if you had any issue requiring tech support. Since source code is not provided, I'd like to know how responsive support was for you.
I'm ready to buy, but a reference would set my mind at ease.
Thanks in advance, Dave
I still have at least 4 open issues with tech support, one of which is from January of 2006. They will not tell me the status other than "opened" and "looking into a fix". The one from January I actually emailed them the fix that I am using, unfortunatly for other people, they are not using it. (I am refering to RL_ARM, but since the TPC/IP stack is part of that, I assue this would apply)
When they switched from ARTX to RTL_ARM (now RL_ARM) they actually moved the bug to the new version, but "closed" the support ticket, and emailed a response asking to rate the fix.
Here are my suggestions.
1) They are quite capable of writing code at Keil, but seem to have no desire to actually fix problems. I am not sure of why this is the case, but it is. You would be best to fork out the money to purchase the source and count on fixing issues your self
2) There is a clear line drawn between "Tech Support" (The people you talk to) and the people who actuall fix the problems. There is usually a few email back and for with support trying the clarify the problem. After both sides seem to think that the problem is understood another group, who does not talk to support fixes the problem. Then there is a release that claims to fix the problem, but usually the release has either made the problem worse or fixed something that was not actaully related to the problem you submitted.
3) Here is just an added comment. The new Realview compiler is the best thing that Keil has ever done! It is much better then the old CARM compiler. I guess this is because ARM (the company) actually wrote it. Maybe they could move some of the engineers from ARM to Keil