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Couldn't launch Arm MS Graphics Analyzer 2020.3

Hello Everyone:

I Downloaded and Installed Arm Mobile Studio,and I want to use mgd(Mali graphic debugger) to trace my vedio trace.But when I launch

Arm MS Graphics Analyzer 2020.3,It occurred a problem and Arm MS Graphics Analyzer 2020.3 couldn't work.Here is the log,plz help me to find out why I couldn't launch Arm MS Graphics Analyzer 2020.3,Thank you all!

launch.log

Top replies

Peter Harris over 3 years ago in reply to Yusheng95 +1 suggested

Thank you. We're not aware of any issues with Windows 10 build 1809, and cannot reproduce the failure you are seeing here. It looks like a native dependency is failing to resolve, but we're not sure why...

0 Peter Harris over 3 years ago

What version / patch release of Windows are you using?

Use Start -> System Information, and look at the OS Name and Version in the System Summary tree node.

Cheers,
Pete
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0 Yusheng95 over 3 years ago in reply to Peter Harris

Thank you Peter,Here is my computer Info:

Windows 10 Enterprise Edition,details as follows:

(Windows 10, Build 1809)

Thanks Again!
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0 Peter Harris over 3 years ago in reply to Yusheng95

Thank you.

We're not aware of any issues with Windows 10 build 1809, and cannot reproduce the failure you are seeing here. It looks like a native dependency is failing to resolve, but we're not sure why as all of the dependencies are bundled with the tool installation.

Our only ideas currently is that an installed a file is corrupt, or anti-virus is triggering and blocking access to one of the DLLs. Can you try reinstalling?

Kind regards,
Pete
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