Mail from licmgr does not arrive

Hello,

we tried to extend the support for our Keil distribution by requesting a new LIC. I filled out the online form and the page said that an email is sent to the correct address; I checked twice if it's correct.
Since we already had a licence, I know the mail is not blocked by our provider/server, but the mail never arrived.

Can anyone help me?

Best regards
Sascha

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