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<?xml-stylesheet type="text/xsl" href="https://community.arm.com/utility/feedstylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Responce Time of Keil Tech Support ?????</title><link>https://community.arm.com/developer/tools-software/tools/f/keil-forum/13786/responce-time-of-keil-tech-support</link><description> Is there a trick to getting Tech support to respond to 
support requests? 
 
I have been waiting for over a week now for someone at 
KEIL support to answer my question or at least respond. 
 
Ive tryed a Web request, an E-mail request and a Phone request</description><dc:language>en-US</dc:language><generator>Telligent Community 10</generator><item><title>RE: Responce Time of Keil Tech Support ?????</title><link>https://community.arm.com/thread/36980?ContentTypeID=1</link><pubDate>Fri, 17 Nov 2000 07:53:52 GMT</pubDate><guid isPermaLink="false">dd9e70c8-6d3c-4c71-b136-2456382a7b5c:9af79568-60b5-41f6-a0db-1d311ac0b111</guid><dc:creator>Thomas Mazowiesky</dc:creator><description>&lt;p&gt;It depends somewhat on the questions also - some of these questions would be better directed to chip manufacturer&amp;#39;s, while some are &amp;#39;C&amp;#39; questions that could be answered better by looking in a godd reference on &amp;#39;C&amp;#39;.&lt;br /&gt;
&lt;br /&gt;
In general, I&amp;#39;ve foumd Keil to be no better or worse than other software providers.  Response time has ranged from a couple of days to a couple of weeks in one case.&lt;br /&gt;
&lt;br /&gt;
I would agree that in many cases you are better off posting here in the discussion forum - you typically get a response in less than a day.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Responce Time of Keil Tech Support ?????</title><link>https://community.arm.com/thread/84017?ContentTypeID=1</link><pubDate>Thu, 16 Nov 2000 23:40:21 GMT</pubDate><guid isPermaLink="false">dd9e70c8-6d3c-4c71-b136-2456382a7b5c:96aef709-b92c-47c2-a677-b4d8896790c5</guid><dc:creator>Ted Dubroff</dc:creator><description>&lt;p&gt;I&amp;#39;ve sent in 3 questions to tech support, and have been answered within&lt;br /&gt;
2 days all 3 times.  I&amp;#39;d just resend your email.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Responce Time of Keil Tech Support ?????</title><link>https://community.arm.com/thread/53421?ContentTypeID=1</link><pubDate>Thu, 16 Nov 2000 23:17:39 GMT</pubDate><guid isPermaLink="false">dd9e70c8-6d3c-4c71-b136-2456382a7b5c:2524c324-f543-4d6d-88ef-0b92534c9415</guid><dc:creator>Zhi Chen</dc:creator><description>&lt;p&gt;I don&amp;#39;t want to agree with your response. If an software engineer pays $3k for the compiler, don&amp;#39;t you think Keil should have a team of experienced engineers to assist clients? I don&amp;#39;t think ignoring(or long delay) clients questions will help their business and their ignorance will only frustrates their clients (someone like you and me.). I&amp;#39;ve been there, and I know how frustrated it is.&lt;br /&gt;
&lt;br /&gt;
Good luck.&lt;br /&gt;
&lt;br /&gt;
&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Responce Time of Keil Tech Support ?????</title><link>https://community.arm.com/thread/36981?ContentTypeID=1</link><pubDate>Wed, 15 Nov 2000 07:26:33 GMT</pubDate><guid isPermaLink="false">dd9e70c8-6d3c-4c71-b136-2456382a7b5c:a080080f-d8f6-4cc7-97a7-08ca6f3f85da</guid><dc:creator>Michael Podgouzov</dc:creator><description>&lt;p&gt;Be patient. They answered me in five weeks, and the answer had nothing to do with the question. &lt;br /&gt;
 Seriously, better pose your question directly to the discussion forum - it&amp;#39;s more efficient.&lt;br /&gt;
               Michael.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>