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GUI stuck "Loading Available Products"

KeithB

When I start Arm Developer Studio the GUI shows "No Product is Selected" and "Loading available products" while the busy indicator is active.  During this time the ARM DS Gold edition checkbox is displayed but it is greyed out, and the "loading available products" continues to search.  I've waited more than 30 minutes.  What is needed in order for the GUI to find the ARM DS?

Note that my ARMLMD_LICENSE_FILE is properly set.  A team member at a different location is able to run ARM DS using my license file settings.  Could this be a firewall issue at my location?

thanks,

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    Hi Keith

    Sorry to hear that you are having problems to select the product in Arm Development Studio.
    I assume that you are using a remote license server rather than a node-locked license.
    The fact that your colleague is able to access this does point to the license server not being visible to your computer.
    Are you able to ping the license server?

    If you need more help to resolve this, I suggest you open a Support Case using the "Support > Open a Support Case" option at the top of this page, so that Arm's Support team can help you investigate.

    Stephen

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  • 0

    Hi Keith

    Sorry to hear that you are having problems to select the product in Arm Development Studio.
    I assume that you are using a remote license server rather than a node-locked license.
    The fact that your colleague is able to access this does point to the license server not being visible to your computer.
    Are you able to ping the license server?

    If you need more help to resolve this, I suggest you open a Support Case using the "Support > Open a Support Case" option at the top of this page, so that Arm's Support team can help you investigate.

    Stephen

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