Product license check-out for feature "platform_editor:202003" failed


We are getting this error when trying to create a new platform in Development Studio 2020.  We have proprietary hardware and would like to use the Platform Configuration Editor to scan the processor which is attached to a DSTREAM-ST jtag probe. 

We have purchased a license and installed the Silver edition. 

We were previously using the DS-5 software successfully with the probe until our license expired.  I have installed the latest DSTREAM firmware through the Development Studio GUI.

The host system is not connected to the Internet, could that cause a problem?

thank you,


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