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DStream firmware update failure

I got my new DStream box weeks ago. When I updated its FW with Development Studio v2009.0, the progress stayed at 94% for very long time, and finally the studio complains "Timeout waiting for reboot to complete".  (The message at the bottom right corner is "Firmware Installation ...007136: (94%)). The STATUS LED keeps flashing. 

I have tried normal update, and FW restoring process. It seems both action stuck at 94%. I used Ethernet to communicate with DStream.

Any suggestions how to fix it?

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  • The firmware install process takes about 5 minutes - I assume you have waited significantly longer than that.

    If you power cycle the unit, can you reconnect to the DSTREAM via the firmware update utility - does it report that firmware is updated correctly?

    If not, I recommend holding the reset button down for 10+ seconds to put the unit back into factory mode. Is it possible for you to install the firmware via USB?

    If you continue to have issues, I recommend raising an official support request:

    https://support.developer.arm.com/my-cases/open-case/

Reply
  • The firmware install process takes about 5 minutes - I assume you have waited significantly longer than that.

    If you power cycle the unit, can you reconnect to the DSTREAM via the firmware update utility - does it report that firmware is updated correctly?

    If not, I recommend holding the reset button down for 10+ seconds to put the unit back into factory mode. Is it possible for you to install the firmware via USB?

    If you continue to have issues, I recommend raising an official support request:

    https://support.developer.arm.com/my-cases/open-case/

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