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The official support channel for customers who have purchased Arm-supplied development platforms is email:
For other platforms & general questions you can contact Arm's general support alias: firstname.lastname@example.org.
You can also ask questions here on Community. Note that this is a forum for open discussion and comes with no entitlement to support. Normal forum rules apply. Although, specific well targeted questions, relevant to this Community, should receive a prompt response.
Linaro members can also contact Linaro directly for help with relevant issues.