Download of FVP broken

Hi,

I am trying to download the Base Platform FVP from here https://developer.arm.com/tools-and-software/simulation-models/fixed-virtual-platforms
Then I get forwarded to the Silver Platform: https://silver.arm.com/browse/FE000-KT-00001
On this page I only ever see the following error:

"Access Denied EC

You do not have access to this area of the site, please contact support-connect@arm.com regarding this issue"

I wrote to the support team and got a ticket notification, however, my experience with the support tickets is that I receive the notification "your case has been reassigned to another supp..." and then nothing happens.
So I'd rather try to get some help from here which worked out before pretty good :)

Thanks,
Matthias

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