ArmMobileStudio license problem

Hi, i recently downloaded the newest arm mobile studio start edition. I followed online instructions (developer.arm.com/.../installation) to set up my environment variables such as ARMLMD_LICENSE_FILE, ARM_TOOL_VARIANT,and by using the gatorme script i can successfully connect my huawei p20 (mali G72), but when i try to record data in streamline, it tells me that "current capture uses features not available with the current license", even when i try to record only CPU cycles, it shows me the same error. What could be wrong? thx