I'm getting started with the Device Management Portal and I've started and stopped a few update campaigns, and deleted them afterwards, all without any problem.
However, I've now tried once more to create an update campaign but this time it always fails to start with the message "Active campaign already exists", even though there are no other active campaigns. In fact, this is the only campaign present.
The behaviour is actually identical to this forum post from a few months ago: https://forums.mbed.com/t/update-campaign-stop/8366
Will my account need some sort of recovery process as suggested in that forum post?
Hi, We are looking into your account information to see if any limits have been reached. We will get back to you as soon as we have more information. -vijhar01
This happens in some cases when an update campaign is deleted without stopping it first. The stuck campaign has been released in the case of your account. You should be able to run update campaigns now. Please remember that in cases where you want to delete campaigns, stop them first and then delete.
That's great, thanks for the explanation and for sorting it out for me.
Hi vijhar01 unfortunately i still have the same problem. Please could you check my account about any stuck active campaign. Regards
Hi, Can you provide more details on what sequence of steps you did before the campaign state, any errors/messages and also your account name or ID. Thanks